Data Privacy Policy
This Privacy Policy explains how Message Bet collects, uses and protects personal information when you use our website and services. We take your privacy seriously and set out below the types of information we collect, why we need it, how we keep it safe and the choices you have about your data.
Types of data we collect
Personal data
When you create an account or contact us we collect personal details such as your name, date of birth, email address, telephone number and postal address. We may also collect identity documents and verification information where required for account verification or responsible gambling checks.
Technical data
We collect technical information about the device and browser you use, IP address, operating system, language settings and device identifiers. This data helps us deliver the site correctly and detect fraud or unauthorised access.
Transactional data
Transactional records include deposits, withdrawals, payment method details, bet history and game activity. We keep this information to manage your account, process payments and meet regulatory and anti-money laundering requirements.
How we use your information
We use personal and technical data to provide and improve our services, process payments, verify identity, respond to enquiries and detect or prevent fraud. Transactional data is used to administer accounts, process withdrawals and support dispute resolution. Where permitted, we may use aggregated or anonymised data for analysis and reporting.
Data protection practices
We protect information using appropriate technical and organisational measures, including encryption in transit, access controls and regular security reviews. Access to personal data is restricted to staff and authorised third parties who need it to perform their role. We backup data and maintain incident response procedures to address any security issues.
Cookies and tracking technologies
Our site uses cookies and similar tracking technologies to remember preferences, support login sessions, analyse site usage and deliver relevant content. You can manage cookie settings through your browser or via the cookie settings tool on the site. Disabling certain cookies may affect functionality.
User rights
You have rights in relation to your personal data, including the right to access the information we hold, request correction of inaccurate data and request restriction of processing in certain circumstances. You may also object to certain processing and request data portability where applicable.
Access, correction and deletion
To access, correct or request deletion of your personal data contact us and we will respond within a reasonable time. Some information may be retained where necessary for legal or regulatory obligations, fraud prevention or to resolve disputes.
Information sharing and third parties
We may share information with service providers who support our operations, such as payment processors, verification and security vendors, analytics providers and customer support partners. We require such third parties to handle data securely and only for the purposes we specify. We do not sell your personal information.
Privacy policy updates
We may update this policy from time to time. Material changes will be posted on the site with an updated effective date. For questions about this policy or to exercise your rights contact our privacy team at [email protected].