Responsible Gambling Policy

At Message Bet we take responsible gambling seriously. We want players to enjoy their time with us while keeping play safe and under control. This page explains the steps we offer to help manage play, the tools you can use on your account, and where to get further support if you need it.

Our player protection principles

We aim to protect vulnerable players and promote fair, transparent play. We encourage sensible limits, clear account checks, and open access to support. We look for signs of risky behaviour and will act where there is evidence of harm, including contacting a player or temporarily restricting access while we assess the situation.

Activity-control tools

We provide a range of practical tools so you can control your activity. These are available from your account settings or via our support team and include:

Session and reality checks

You can enable regular prompts during play to remind you how long you have been active and how much you have staked.

Deposit and staking controls

Set daily, weekly or monthly deposit limits and adjust them downwards immediately. You can also set maximum stake limits per session to reduce short-term risk.

Deposit limits

Deposit limits give you direct control over how much you add to your account. Minimum and maximum amounts may vary, and changes to increase limits may be subject to a cooling-off period. If you need help setting an appropriate limit, contact our support team for guidance.

Loss limits

Loss limits cap the total amount you can lose over a set period. This helps prevent chasing losses and keeps play within affordable levels. You can choose weekly or monthly loss limits depending on what suits you.

Time limits and account breaks

You can use short time-outs from 24 hours up to several weeks if you need a break. We also offer longer account suspensions on request. Time-outs take effect immediately and are designed to provide breathing space without closing your account permanently.

Self-exclusion

Self-exclusion is available for players who prefer a longer-term break. You can self-exclude for a set period or indefinitely. During self-exclusion your access to the account will be blocked and marketing stopped. If you wish to reinstate access after a fixed period, follow the process set out in your account area.

Recognising signs of problematic behaviour

Common signs include spending more than planned, borrowing to play, neglecting responsibilities, or chasing losses. If friends or family raise concerns, please take them seriously and use the tools above or contact us for support.

Tips for maintaining control

- Set clear deposit and loss limits before you play. - Use reality checks to monitor time spent. - Avoid gambling when stressed or under the influence. - Treat gambling as entertainment, not a way to make money.

Professional help and support organisations

If you or someone you care about needs support, contact organisations such as GamCare and GambleAware for confidential advice and treatment options in the UK. You can also call your local support helpline for immediate assistance. If you want to discuss account controls or self-exclusion, our support team is available to help.